UnionAID backs Philippines call centre workers in fight for living wages

UnionAID supports the BPO Industry Employees Network (BIEN) and their vital campaign to ensure call centre workers in the Philippines receive a living wage. Their ongoing campaign aims to secure an increase to the entry-level wage, pushing for a P31,000 industry-standard salary for call centre agents.

In 2022, the Business Processing Outsourcing (BPO) sector in the Philippines saw a 10.3% year-on-year growth, taking their revenue to a whopping $32.5 billion. However, as BIEN National President  Mylene Cabalona pointed out, “Workers do not get a share of this growth.” She added, “I think it is just appropriate to demand this increase for our wages.”

As part of their campaign, BIEN has filed a “Magna Carta for BPO workers,” a groundbreaking step to legislate the proposed industry-standard salary.

UnionAID is calling on Kiwis to support union groups like BIEN in their struggles for living wages, by giving just 1 hour of the New Zealand Living Wage per month – $26. Join the global living wage movement – complete the form below.

Mylene stressed the challenges faced by the Philippine labour movement: “The Philippine labour movement is under attack and union organising has been demonised,” she said. Highlighting the significance of global unity, Cabalona added, “It’s a must for solidarity, international solidarity across all countries, across borders, across nations, as there’s always more power in numbers.”

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