BPO Industry Employees Network

Organising body for workers employed in the BPO industry in the Philippines.

Go BIEN: Catchy Campaigns Attract Members

Who would have thought serenading the government with a Christmas carol about pay and conditions for call centre members would be a useful campaigning tool? But this has been just one of the effective strategies thought up by our youthful partners at BIEN in the Philippines. to draw attention to the effects of the pandemic …

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BPO Industry Employees Network

Over 1.8 million people are employed in the Philippine Business Process Outsourcing (BPO) industry providing call centre and digital services to some of the biggest multinationals in the world.  Despite earning the Philippines (and multinationals) billions workers in the sector don’t have a single union to protect their rights and ensure decent pay and conditions.  …

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Building Power in the Philippines Call Centre Industry

Increasing repression of trade unions and COVID-19 restrictions have not stopped staff at BIEN in the Philippines continuing to build the power of call centre workers. Eight workshops with these workers have seen BIEN, the BPO Industry Employees Network, develop a comprehensive set of policies to reform the sector and give workers the security and …

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