With UnionAID’s support, Mylene Cabalona leads a union of courageous young activists organising call centre workers and campaigning for better wok against incredible odds. They face a hostile response from powerful employers and politicians and risk imprisonment and even death.
Over 1.8 million people are employed in the Philippine Business Process Outsourcing (BPO) industry providing call centre and digital services to some of the biggest multinationals in the world. Despite earning the Philippines billions, workers in the sector don’t have a single union to protect their rights and ensure decent pay and conditions. Gruelling hours, harassment, impossible targets and job insecurity are facts of life for most BPO workers. And these challenges have been compounded by the COVID-19 pandemic that has affected countless workers and led to tens of thousands of job losses in the Philippines.
BIEN (BPO Industry Employees Network) is the lone voice for workers in the sector, advocating for safe conditions, job security and the decent conditions all workers deserve.
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UnionAID is the international development agency of the Aotearoa New Zealand union movement . We have a unique focus on helping workers in neighbouring countries in Asia and the Pacific build unions and cooperative ventures. With your help workers can organise to bring about real change and strengthen workers rights in practice.
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