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Complaints

If you wish to make a complaint to UnionAID please send an email to admin@unionaid.org.nz  addressed to either the Executive Officer or the Chair of Trustees (if the complaint relates to the EO).  UnionAID’s postal address and phone number in the sidebar may also be used for lodging complaints.

Please ensure that the email complaint includes your:

  • Name and contact details
  • Description of the complaint
  • Suggested solution

The complaint will be acknowledged within 5 days and the responsible officer will endeavour to provide a substantive response within 14 days and in accordance with the following UnionAID Complaints Policy.

 

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